- Cisco Unified Contact Center Power Workshop (CUCCPW)
- Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)
- Covering advanced techniques in scripting and overall CRS functionality (UCCXA)
- Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)
- Unified E-Mail Interaction Manager & Unified Web Interaction Manager for Unified Contact Center Express (UIMX)
- Workforce Management Express (WFMX)
- Customer Voice Portal Implementation (CVPI)
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